It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. The Dextrous Web Ltd is a company registered in England & Wales, No. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. Hackney Council Management reviews - Indeed Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. Please enter your Right To Buy Service Charge Number. Residents and visitors are invited to attend a special free event and display commemorating the 40th anniversary of the campaign for St Leonards Hospital, entitled 1980s People Power, at Hackney Museum on Thursday 4 May, from 6-7.30pm. This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. There is a reusable nappy community that organises events and provides support. We tell you the priority of your repair when you report it. The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. Calls Landing dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. Please phone their new number 020 8510 7176 to book an appointment. The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. Please contact the repairs department on 020 8356 3691 for required repairs" Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. The event is free to attend and open to all. As part of this work, we wanted to make it easier and simpler to understand the ongoing performance of Report a Repair. This process can be a continuous cycle. 'We're sorry': Hackney Council apologises after pandemic repairs Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. We still have a way to go but we are making good progress towards achieving our aim. In that short space of time, we were able to understand how the service was performing, test the service with users, decide what improvements we could make, make the changes, and provide the infrastructure to support future improvements. For more information, please visit: www.lovehackney.uk/windrush-generations-festival. This is to make sure that there is no danger to residents or serious damage to property. Repairs Hub. The proposals for each play area follow work to refurbish play areas at four other parks this year. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. We give the donated toys to charitable organisations and educational centres, for children across the borough. Find jobs Company Reviews Find salaries Large scale maintenance programme in 19 storey block in Hackney We are collecting warm coats to give to residents in need. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Leeds, LS2 7EW Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). This page is for council tenants and leaseholders. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. From Wednesday 19 April, find them at Clifden Centre in. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. To view the Capital Update Report to Cabinet, visit: https://hackney.moderngov.co.uk/documents/s83154/April%202023%20Capital%20Update%20Property%20Disposals%20Acquisitions%20Report.pdf. Working at Hackney Council: 84 Hackney Council Reviews - Indeed Between 2018 and 2020, Hackney is building 2,000 new homes. St Leonards still provides many much valued community health services and there are currently plans in place to improve the condition of its buildings. Browse the rails and use your token currency to exchange for new preloved items. Our repairs telephone number is 020 8356 3691. You can report emergency repairs 24 hours, 7 days a week. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 a. Fax: 024 7682 0001, Housing Ombudsman Service Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. Only council tenants can report a repair online. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. See below details on how you can help. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. Cyber attack: Hackers post Hackney Council's 'stolen documents' Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. This scheme is delivered in partnership with Hackney Fixers. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. The service provides a much better user experience and has significantly reduced calls. The Council consulted on proposals for each play area in 2022, with over 800 people having their say on plans for the play areas. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. so residents can report the repairs they need on their homes, online 24/7. Find out how to tackle damp, mould and condensationto avoid damage to your homeand your health. . The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. We value your comments and suggestions to help us provide better services. Hackney Council Housing needs modernisation at Hackney Council - Made Tech It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. Provided by Civica UK Limited Your session will expire in 0 seconds. During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. If your repair is not an emergency, call during our office opening hours: Monday,. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. . Please contact your manager if you have issues signing in. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. When we started working with Hackney, the vast majority of repairs were reported by phone. "@Chewing_The_Fad Hi, the email repairs.rcc@hackney.gov.uk seems to be working. If you are not happy with that approach, we will action a stage 2. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. If you are reporting an external or communal area repair, you must report the repair via telephone. The donation period for March 2023 is between 1 and 29 March 2023. If an emergency you can call 0208356 3691." Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. Your repair responsibility depends on whether you are a tenant or leaseholder. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. They can also use the call back service where people will receive a call without losing their place in the queue. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. are moving!
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